Fees & Terms of Service
Lux Voyage collects a non-refundable planning and concierge fee of $275. This covers the initial consultation and design of your personalized journey, itinerary execution (all bookings and reservations) and trip management. This non-refundable planning and concierge fee may vary depending on the length and complexity of the trip.
Travel Consultation and Planning Service
Our Travel Consultation an Planning Services includes all of our research and planning for your trip, proposal submission and itinerary delivery. Throughout the process we collaborate with you on the design and execution of your travel plans, selecting a destination, searching for the best price, confirming your bookings, and creating customized itineraries that include accommodations, transfers, activities, reservations, and any other personalized experience to make your journey unforgettable. Lux Voyage will work closely with you and provide up to four revisions to your itinerary, at no additional cost. Any subsequent revisions to your itinerary will incur a fee of $50.00 per revision.
When we arrange your trip we also recommend unique and unusual experiences, special events, shows, concerts, delicious restaurants, private experiences and much more beyond the hotels and site seeing.
To ensure that you have a seamless, hassle free experience Lux Voyage provides Travel Concierge Service. While you are enjoying your trip, we are managing your travels every step of the way and addressing any kind of request that may arise. No need is too big or small, our goal is to anticipate and accommodate your needs to ensure that you have a seamless, hassle-free experience. Our dedicated concierge is available via telephone, email and whatsapp messaging 24/7. Please note that this service is not available when you only book a portion of our trip with Lux Voyage.
For a more enhanced experience, some clients may wish to have a concierge on site during their travels – this is particularly useful for groups, large families and corporate retreats. In this case, Lux Voyage will make available a professional concierge at a daily rate of $500 per day, including travel days. Client is responsible for all costs and expenses (lodging, transportation and daily food stipend) associated with such onsite concierge.
Please inquire about personal or corporate Travel Concierge Membership Services.
Commercial airfare booked by Lux Voyage incurs an Airfare Ticketing charge per traveler as follows:
$150-Award Travel Ticketing
As a Virtuoso-affiliated travel advisor, Lux Voyage has access to contracted rates available only to Virtuoso members. Savings are mostly enjoyed with the purchase of Business/First Class airfare and are not guaranteed.
Quotes provided by Lux Voyage are not guaranteed until the time of booking. Arrangements with hotels and local suppliers will be secured with your credit card; Lux Voyage will provide you all relevant payment information and cancellation policies.
In the event you cancel your trip after payment of a deposit, you will forfeit the $275 initial deposit plus the amount of commissions we lose as a result of the cancellation.
Prices and availability are subject to change and are not guaranteed until payment is received per the terms of the suppliers Price quotes are applicable to the date and time at which they are requested. Quotes in a foreign currency are subject to fluctuations in exchange rates and International credit card issuer fees.
We highly recommend that you obtain travel insurance to protect your investment. Lux Voyage assumes no liability for cancellation fees or non-refundable trip costs.