Fees & Terms of Service

Professional Fees

Lux Voyage collects a non-refundable travel design and concierge fee starting at $350. Our fee may vary depending on the complexity, length of trip and number of travelers. Our initial fee includes itinerary design and proposal for one destination and up to two revisions. Any subsequent revisions or destination changes will be subject to additional fees.

Travel Design and Concierge Service

Our services include:
* All of the research and planning for your trip – we do all the heavy lifting
* Personalized itinerary design including access to bespoke and unique experiences
* Collaborating with you to fine-tune and define experiences within your itinerary
* Securing all of your hotel and land reservations (transfers, activities, and any other personalized experience) to make your journey unforgettable
* Personalized dining and lifestyle recommendations; securing reservations for restaurants, sporting events, theatre and other local happenings
* Delivery of your itinerary in a web-based platform accessible via your mobile device in real time
* Access to a dedicated concierge during travel for any of your needs

Please note that purchases of event tickets are subject to a 20% handling fee.

Concierge Services

To ensure that you have a seamless, hassle free experience Lux Voyage provides Travel Concierge Service.  While you are enjoying your trip, we are managing your travels every step of the way and addressing any kind of request that may arise. No need is too big or small, our goal is to anticipate and accommodate your needs to ensure that you have a seamless, hassle-free experience.  Our dedicated concierge is available via telephone, email and whatsapp messaging 24/7.  Please note that this service is not available when you only book a portion of our trip with Lux Voyage.

For a more enhanced experience, some clients may wish to have a concierge on site during their travels – this is particularly useful for groups, large families and corporate retreats.  In this case, Lux Voyage will make available a professional concierge at a daily rate of $500 per day, including travel days.  Client is responsible for all costs and expenses (lodging, transportation and daily food stipend) associated with such onsite concierge.

Please inquire about personal or corporate Travel Concierge Membership Services.

Commercial Airfare

Commercial airfare booked by Lux Voyage incurs an Airfare Ticketing charge per traveler as follows:

$30-Domestic

$45-International

$150-Award Travel Ticketing

As a Virtuoso-affiliated travel advisor, Lux Voyage has access to contracted rates available only to Virtuoso members. Savings are mostly enjoyed with the purchase of Business/First Class airfare and are not guaranteed.

Securing Travel

Quotes provided by Lux Voyage are not guaranteed until the time of booking.  Arrangements with hotels and local suppliers will be secured with your credit card; Lux Voyage will provide you all relevant payment information and cancellation policies.

Trip Cancellations

In the event you cancel your trip after payment of a deposit, you will forfeit the $275 initial deposit plus the amount of commissions we lose as a result of the cancellation.

Itinerary Pricing

Prices and availability are subject to change and are not guaranteed until payment is received per the terms of the suppliers  Price quotes are applicable to the date and time at which they are requested.  Quotes in a foreign currency are subject to fluctuations in exchange rates and International credit card issuer fees.

Travel Insurance

We highly recommend that you obtain travel insurance to protect your investment. Lux Voyage assumes no liability for cancellation fees or non-refundable trip costs.